Computer Wars:: The Fall of IBM and the Future of Global

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Y., demonstrate the influence of both scale and implementation program. There will be things that you do today that you will not do afterwards and vice-versa. This team is responsible for maintaining the rigor and consistency of the Net Promoter process, rallying disparate departments around the mission of serving customers and bringing the voice of the customer into an organization’s decisions. We've got to get away from that." [6] Donna Ganzer of the American Hospital Association has described the industry's data collection mode as "collect many times, use once."

Pages: 272

Publisher: Times Books; Reprint edition (December 21, 1993)

ISBN: 0812923006

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