Connecting Sub-Saharan Africa: A World Bank Group Strategy

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Language: English

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Service level agreements (or SLAs) are at the heart of ITIL and are used to describe agreed levels of service between a service provider and a customer. Good people want good roads, safe bridges, and clean drinking water, but not these tight-fisted deficit hawks. Continual Service Improvement provides instrumental guidance in creating and maintaining value for customers through better design, transition and operation of services. Congestion in Sydney currently costs $5 billion per annum and is expected to grow to $8 billion per annum by 2020, if nothing is done.

Pages: 62

Publisher: World Bank Publications (June 6, 2005)

ISBN: 0821361503

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